Accessibility Statement

ACCESSIBILITY STATEMENT

OUR COMMITMENT TO ACCESSIBILITY

At MATI New York Corp, we are committed to ensuring that our website, digital platform, and customer experiences are accessible to everyone, including individuals with disabilities. We firmly believe that every person has the right to navigate our storefront, explore our collections, and shop our designs with dignity, equality, comfort, and ease.

We are continually working to improve the user experience for everyone, and we actively apply the relevant digital accessibility standards to our online store.

ACTIONS AND ASSISTANCE

To help ensure that the MATI New York storefront is a welcoming environment for all visitors, we aim to align our digital content with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with visual, auditory, motor, and cognitive impairments.

Some of the core measures we take to keep our platform accessible include:

  • Alternative Text: Working to provide descriptive alt-text for product imagery so screen-reader users can understand our designs.

  • Keyboard Navigation: Structuring our site so that critical pathways—like adding items to a cart and completing checkout—can be navigated using a keyboard alone.

  • Consistent Layouts: Maintaining clean, predictable layouts and structural headings to assist assistive software programs.

  • Contrast and Fonts: Aiming for readable text sizing and clear color contrasts across our storefront pages.

ONGOING EFFORTS & APP DISCLAIMER

Please be aware that our efforts to maintain and improve digital accessibility are ongoing. As we frequently update our storefront, add new seasonal lookbooks, or integrate third-party apps and plugins (such as chat widgets, currency switchers, or reviews), these dynamic features may occasionally present unexpected layout challenges for assistive technologies.

We are actively monitoring these integrations and working alongside our developers to resolve any compatibility gaps as quickly as possible.

WE ARE HERE TO HELP (CONTACT US)

If you are experiencing any difficulty viewing, navigating, or purchasing items on our website, or if you notice any feature or function that you believe is not fully accessible to people with disabilities, please let us know. We take your feedback seriously and will evaluate it as we look for ways to accommodate all of our customers.

Please contact our dedicated support team with a brief description of the specific issue or a suggestion for improvement:

  • Email: support@matinewyork.com

  • Subject Line: Accessibility Inquiry

  • Response Time: We aim to respond to all accessibility-related inquiries within 48 business hours to help you complete your transaction or find the information you need.