Please review the policies below to ensure your request(s) meet our guidelines.
We accept returns for the following three reasons: Change of mind, defective/damaged items. To begin a return request you will need your email and order number.
Your Order # can be found in your order history, packing slip, or purchase confirmation email. Note: Please allow up to 3-5 business days for your return request to be approved. An email will arrive with your return instructions.
Once we receive your return, we’ll send an email to confirm we have received your order and processed your refund. Note: a $5 fee will be deducted from your refund to cover shipping costs (plus 15% restocking fee). (not applicable for damaged/defective goods)
If you’re not happy the item purchased at matinewyork.com we will gladly take it back free of charge. We just ask that you return the unused 15 days of purchase for a full refund. Please note, your original shipping charges are not refunded.
You can also email us at support@matinewyork.com
Once the package is returned, credit card refunds may take up to 10 business days to appear on your statement.
We are sorry that happened please contact us at support@matinewyork.com and we will assist you further.